COMPUTER SOFTWARE FOR USE IN CONNECTION WITH INFORMATION TECHNOLOGY EQUIPMENT, SYSTEMS AND NETWORKS, NAMELY, COMPUTER SOFTWARE FOR DIAGNOSING PROBLEMS AND ASSISTING USERS IN CORRECTING THE PROBLEMS, TROUBLE SHOOTING SOFTWARE, PROBLEM MANAGEMENT SOFTWARE FOR USE BY INFORMATION TECHNOLOGY HELP DESKS; EDUCATIONAL SOFTWARE REGARDING THE USE AND OPERATION OF INFORMATION TECHNOLOGY EQUIPMENT, SYSTEMS AND NETWORKS; COMPUTER SOFTWARE TO MANAGE CALLS TO INFORMATION TECHNOLOGY HELP DESKS, GATHERING STA...