Non-downloadable electronic publications in the nature of electronic books and articles in the field of customer relationship management; educational services, namely, conducting conferences and online courses in the field of customer relationship management; providing a website featuring non-downloadable videos and presentations in the field of customer relationship management; providing online newsletters in the field of customer relationship management

Downloadable electronic publications in the nature of electronic books and whitepapers in the field of contact relationship management; mobile applications in the field of contact relationship management