Downloadable and/or recorded computer software that provides automated fixes, website links, and knowledge based articles to assist with the troubleshooting of computer problems; Downloadable and/or recorded computer software that displays a series of questions and predetermined responses which guide a user toward an optimal solution using a series of steps in a documented process; Downloadable and/or recorded computer software for providing self-services functionality to end-users, namely, t...

computer software for identifying repair procedures for consumer electronics products

information relating to the analysis and repair of consumer electronics products