Downloadable computer application software, namely, software for improving communication and customer service between companies and their customers for use via a website, through modules that customers install on their sites, and through mobile applications, that allow a person to skip being placed on hold during telephone communications and receiving an immediate returned call

Computer software for database management to be sold to businesses and government agencies for the purpose of providing underlying architecture that allows integration of multiple government revenue administration functions including, but not limited to, customer registration, account payments and refunds, billing, collections, savings and loan administration and management, benefits tracking, revenue reporting and funds distribution, account fines/fees, workflow management and reports