COMPUTER SOFTWARE FOR THE MANAGEMENT, STORAGE, MONITORING, ANALYSIS, IDENTIFICATION AND RETRIEVAL OF RECORDED AND NON-RECORDED VOICE AND DATA COMMUNICATIONS; COMPUTER SOFTWARE FOR QUALITY ANALYSIS AND MANAGEMENT REPORTING ON RECORDED AND NON-RECORDED VOICE AND DATA COMMUNICATIONS; COMPUTER HARDWARE FOR THE RECORDING, STORAGE, MONITORING, ANALYSIS AND RETRIEVAL OF AUDIO SIGNALS AND DATA, IMAGE SIGNALS AND DATA AND COMPUTER GENERATED DATA; DATA RECORDING EQUIPMENT, NAMELY, RECORDERS USING MAGNE...