software for transmitting data, graphics, audio or video over electronic communications networks; computer software for the transmission, reception, coding or decoding of voice, data or multimedia content to allow remote access to, monitoring of, or control of, computer hardware, computer software or electronic communications devices; computer software for facilitating business transactions conducted via electronic communications networks

Technical support services, namely providing expert troubleshooting advice, support, assistance, answers, and guidance to others concerning various computer hardware and software related problems via web sites on global computer networks