Quality audit and mystery shopping services, namely, conducting onsite, announced and unannounced quality audits and mystery shopping to manufactures and retailers that provides both customer and operational insights

Mystery shopping by researchers to evaluate the quality of services delivered, in particular for evaluation of product and service quality, to gauge how brands are presented at service locations, storefronts, and corporate offices to determine whether they are in line with quality standards, to assess customer perceptions of and loyalty of brands, to assess how employees influence brand image, to measure employee commitment and assess strength of employee dedication, to understand what custom...