Computer programs of electronic books that enhances the reading experience through contextual audio and visual events; Electronic book reader; Electronic book reader that enhances the reading experience through contextual audio and visual events

Computer software for use in the provision of customer care and customer relationship management services, namely, for use in managing and accessing databases for receiving and responding to sales, service, technical support and general information inquiries of customers of others

Computer software for use in the provision of customer care and customer relationship management services, namely, for use in managing and accessing database for receiving and responding to sales, service, technical support and general information inquiries of customers of others