Downloadable computer application software, namely, downloadable software for electronic messaging, video conferencing, and document collaboration between customer service representatives and customers; Downloadable computer software for use in facilitating voice over internet protocol (VOIP) calls, phone calls, video calls, text messages, and instant messages

Downloadable computer application software, namely, downloadable software for electronic messaging, video conferencing, and document collaboration between customer service representatives and customers; Downloadable computer software for use in facilitating voice over internet protocol (VOIP) calls, phone calls, video calls, text messages, and instant messages