COMPUTER PROGRAMS, GROUPWARE, SOFTWARE AND DOWNLOADABLE SOFTWARE, ALL USED FOR CUSTOMER RELATIONSHIP MANAGEMENT, NAMELY, ACCESSING COMPUTER NETWORKS, ACCESSING ON-LINE DATABASES, FOR DATA EXCHANGE OVER GLOBAL AND LOCAL COMPUTER NETWORKS, COLLECTING AND PROCESSING DIGITAL INFORMATION, FOR KNOWLEDGE MANAGEMENT, FOR DATA-MINING APPLICATIONS, FOR DATABASE MANAGEMENT IN THE FIELDS OF FINANCE, BANKING, INSURANCE, INDUSTRY, MANUFACTURING, CONSULTING AND SERVICES FOR PRIVATE COMPANIES OR PUBLIC ADMIN...