computer software for enabling, managing, storing, relating, organizing, directing, automating, coordinating, networking, forwarding, scheduling, transferring, consolidating, exchanging, providing graphical user interfaces (GUI) for, and controlling tasks, business processes, transactions, applications, and information, such as voice, video, data, facsimile, e-mail, mixed media items, multiple media (multimedia) items, communications, databases, documents, records, messages, images, scanned p...