Directory services, namely providing a business directory of global computer network directories, information, sites, links, and other resources; Promoting the goods and services of others by placing advertisements and promotional displays in an electronic site accessed through computer networks

Computer software for organizing and managing computer-based customer contact information and for placing and directing telephone calls from a host computer for use in telemarketing, call center management, contract management and customer support

papers and publications, namely, resource guide for commercial tenants