Downloadable and recorded computer software for monitoring, optimization and rating of IT professional service delivery and enterprise IT ticketing lifecycle and business services processes, namely, for use in monitoring IT service delivery and providing recommendations for improved IT in the fields of IT service delivery, software development, IT incident management, IT change management, IT project delivery, IT customer support, IT purchasing, IT related finance, IT provided legal services,...

Computer software for monitoring, optimization and rating of professional service delivery and enterprise lifecycle processes; computer software for optimization of business applications delivery and maintenance; computer software for performance rating of professional service providers; computer software for improving performance of professional services and software delivery projects; computer software for assignment of projects and tasks; computer software using artificial intelligence and...