downloadable electronic publications in the nature of books, textbooks, notebooks, workbooks, manuals, instructional manuals, journals, magazines, periodicals, leaflets, brochures, pamphlets, circulars in the fields of health and safety and prevention and management of conflict and work related violence; pre-recorded tapes, discs, cassettes, CD-ROMs, video tapes, laser disks and DVDs featuring issues relating to health and safety and prevention and management of conflict and work related viol...