Computer software, customized to offer integrated functionality, used to design, implement and manage web sites that feature marketing, sales, order fulfillment, and customer service; and used in the field of electronic commerce for performing electronic business transactions via the global computer network, and instruction manuals sold therewith as a unit

computers, computer peripherals and computer software for information management, client contact management and follow-up, organizers, scheduling and calendaring, financial record-keeping, billing and accounting, E-mail and remote access, word processing, fax processing, database access and retrieval, and data processing, all for use in managing and automating all aspects of insurance brokerages and insurance businesses, and instructional manuals distributed therewith