Training in the use and operation of software used in the field of information technology service management

Computer software relating to science and research; computer software relating to physics, chemistry, biochemistry, biology, mathematics, genetics, computer simulation, data analysis, the import and export of information to and from the internet and the organization and management of bibliographic information

Computer software and instructional manuals sold as a unit and used to automate the processes related to employee help desk support for information technology, and used by marketing, sales and customer service personnel to automate the processes related to customer acquisition and retention, including marketing campaigns, sales lead generation, sales call contact and follow-up, customer orders and ongoing customer service and support

Computer software and instructional manuals sold as a unit and used to automate the processes related to help desk support for information technology, and used by marketing, sales and customer service personnel to automate the processes related to customer acquisition and retention, including marketing campaigns, sales lead generation, sales call contact and follow-up, customer orders and ongoing customer service and support

Computer software and instructional manuals sold as a unit and used to automate the processes related to employee help desk support for information technology, and used by marketing, sales and customer service personnel to automate the processes related to customer acquisition and retention, including marketing campaigns, sales lead generation, sales call contact and follow-up, customer orders and ongoing customer service and support