Testing, analysis, and evaluation of customer service practices of others to determine conformity with certification standards, specifically focusing on the organization's commitment to customer service excellence as demonstrated through the training and certification of employees in superior service delivery

Hand tools, namely, bolt cutters, drills, chalk line reels, chisels, clamps, hand saws, files, hacksaws, hammers, hex key wrenches, pliers, pocket knives, putty knives, rasps, ratchets, ratchet handles and ratchet wrenches, ripping bars, saws, scrapers, screwdrivers, screwdriver bits, snips, sockets, socket sets, snips, spring clamps, squares, staple guns, tackers, utility knives, vises, wire strippers, wood saws, wrenches, wrench sets