APPARATUS AND INSTRUMENTS FOR DATA TRANSMISSION AND TELECOMMUNICATION, NAMELY, TELEPHONE INSTRUMENTS, NAMELY, TELEPHONE EXCHANGES, TELECOMMUNICATION RECEIVERS, NAMELY, TELEPHONE, VIDEO AND AUDIO RECEIVERS, TELECOMMUNICATION TRANSMITTERS, NAMELY, TELEPHONE, VIDEO AND AUDIO TRANSMITTERS; POWER SUPPLIES FOR TELEPHONE EQUIPMENT; COMPUTERS; COMPUTER HARDWARE; COMPUTER SOFTWARE FOR USE IN CALL CENTERS THAT FACILITATES CALLER INTERACTION, CALL ANSWERING, ROUTING AND DISTRIBUTION, LONG DISTANCE TELEP...