Computer software for use in customer relationship management (CRM); computer software for improving the effectiveness of a sales force by creating a custom selling process, defining sales strategy, providing access to sales tools, executing email marketing campaigns and generating management reports for planning and forecasting; and user manuals sold as a unit therewith

Computer software for use in customer relationship management (CRM); computer software for improving the effectiveness of a sales force by creating a custom selling process, defining sales strategy, providing access to sales tools, executing email marketing campaigns and generating management reports for planning and forecasting; and user manuals sold as a unit therewith