Providing a web site featuring technology that enables users to analyze recorded phone calls to be categorized, summarized, and scored for quality assurance, for business purposes; Software as a service (SAAS) services featuring software for analyzing recorded phone calls to be categorized, summarized, and scored for quality assurance using artificial intelligence, for business purposes.

Computer software, namely, a contact management program for use by financial institutions in tracking sales and services rendered by financial institutions to customers for the purpose of improving client relationships and identifying prospects

computer software for use by financial institutions for conducting surveys of the customers of the institutions and the communities in which the institutions operate for aiding the institution in complying with the Community Reinvestment Act

computer software for use in the real estate industry to monitor and maintain records of information related to buyer inquiries