Communications software that manages call center activity, namely, computer software that tracks inbound and outbound calls, interactive voice response calls, live agent calls, pre-recorded calls, short message services, internet-based web chat and texts

software that manages call center activity, including inbound and outbound calls, live agent, pre-recorded calls, short message service, internet-based web chat and callback, and both voice to text and text to voice processing for live and pre-recorded calls, short message service, web site, mobile device applications, and IVR; providing information on calls, including but not limited to IVR activity, call forwarding, transfers to third party call centers, voice recordings or text transcripts...

COMPUTER PROGRAMS FOR ROUTING DATA AND TELEPHONE COMMUNICATIONS, AND MANUALS RELATED THERETO, ALL SOLD AS A UNIT