Data processing services namely, automatically connecting to and gathering call records directly from customer switches and translating that information by proprietary software into preselected formats

Business consultation in the fields of business performance improvement, business process improvement, sales effectiveness, or improvement of customer satisfaction and experiences; business consultation in the fields of regulation compliance or compliance with business or organizational policies and procedures; analysis of business data; providing business intelligence services

Locally installed downloadable software, including software delivered to users via the internet, or file transfer protocol, or secure file transfer protocol, for capturing, recording, monitoring, managing, analyzing, reporting and visualizing interactions, communications and sentiments between entities; locally installed downloadable software, including software delivered to users via the internet, or file transfer protocol, or secure file transfer protocol, for capturing, recording, monitori...

Software as a service (SAAS) services featuring software for capturing, recording, monitoring, managing, analyzing, reporting and visualizing interactions, communications and sentiments between entities; software as a service (SAAS) services featuring software for capturing, recording, monitoring, managing, analyzing, reporting and visualizing interactions, communications and sentiments between entities and their customers; software as a service (SAAS) services featuring software for capturin...

software as a service (SAAS) services featuring software for use in analyzing interactions and communications between entities; Software as a service (SAAS) services featuring software for use in analyzing audio and non-audio interactions across multiple channels of communication; software as a service (SAAS) services featuring software for monitoring, managing, and analyzing communication activities and performance

software for converting audio data into searchable text used to uncover trends in agent/customer interactions; software for analyzing processed audio data used to uncover trends in agent/customer interactions