PROVIDING TEMPORARY USE OF ON-LINE NON-DOWNLOADABLE SOFTWARE FOR USE IN THE FIELDS OF CUSTOMER SUPPORT, CUSTOMER RELATIONSHIP MANAGEMENT, CUSTOMER SERVICE, AND CUSTOMER ENGAGEMENT, NAMELY, VOICE RECOGNITION, MACHINE LEARNING, AND ARTIFICIAL INTELLIGENCE SOFTWARE FOR USE IN DATABASE MANAGEMENT, FOR MONITORING, CONTROLLING, AND ANALYZING ELECTRONIC COMMUNICATIONS WITHIN BUSINESSES AND BETWEEN BUSINESSES AND THEIR CUSTOMERS, AND FOR AUTOMATED CUSTOMER SUPPORT