Computer software, namely, software for speech acquisition and communications software for use in respect to call centres and call centre management, workforce management, quality management, performance management, real-time automated intraday management, and alerts regarding staff schedules; computer programs for the control and management of electronic voice and information systems; speech recognition apparatus for use with telecommunications and computer systems, namely, computer hardware...

CallDesigner is a web-based tool for designing inbound and outbound interactive voice response(IVR) applications and campaigns for use in the communications, consumer products, financial services, government, healthcare, and technology industries; CallDesigner is a component of the SkyCreek Call Notify IVR Platform

Electronic systems comprising call switching and audio delivery devices providing call messaging, on-hold telephonic messaging and music to wire line and wireless phones; computer software comprising functionality for deployment, playback, scheduling, updating, maintenance and call statistic gathering of call and on-hold messages to telephone systems

computer programs for automating and simplifying the operation of video conferencing systems and for building and customizing video conferencing system interfaces