Apparatus for recording, transmission or reproduction of sound and images; Apparatus for speech recording and replaying; Computer hardware and computer software programs for the integration of text, audio, graphics, still image and moving pictures into an interactive delivery for multimedia applications; Computer software for providing an online database in the field of transaction processing to upload transactional data, provide statistical analysis, and produce notifications and reports; Co...

Computer software for use in managing telephone call center operations, namely, for recording calls and computer screen activity, tracking customer service activity, generating reports and responding to customer service compliance issues