Training in the use and operations of telephone call centers, customer contact centers and related computer telephony networks

Computer software for use in the fields of telephone call centers, customer contact centers and related computer telephony networks, namely, database management software, staff scheduling software, employee performance data compilation software and computer telephony software

Computer software used in the field of workforce management, namely quality management software and management information reporting software

Computer software for use in the fields of telephone call centers, customer contact centers and related computer telephony networks, namely, database management software, staff scheduling software, employee performance data compilation software, and computer telephony software