computer software, namely, a utility program that resides on a purchaser's computer system that detects software application crashes, failures, and other malfunctions and collects diagnostic data when such a malfunction occurs

computer services, namely, providing a computer problem reporting system that allows users to detect software application crashes, failures, and other malfunctions, to collect pertinent diagnostic data, and to report the problem to the relevant software vendor or support provider via the global computer communications network; and generating statistical reports from the collected data which are made available to software vendors