Software as a service (SAAS) services featuring non-downloadable software for interactively obtaining, managing and directing real-time customer, consumer and employee feedback through channels such as social media applications, mobile applications, texting, email, kiosks, and web channels and directing input to executives, business managers and front-line staff who can engage, act, resolve, respond and bring to closure customer requests and feedback in real-time; Software as a service (SAAS)...

telecommunications equipment, namely, computer software for customer engagement and notification that allows customers to provide feedback directly to businesses, firmware for store customer data for reporting and metric purposes, computer hardware for communication to audio, text, multimedia-enabled devices, voice recording and digitization, information monitoring, information management and storage, data synchronization, system backup, Dual Tone Multi Frequency (DTMF) detection, and confere...