Printed matter, namely, educational and teaching materials in the form of manuals, exercises, printed charts, worksheets, and lesson plans, all in the fields of sales performance and effectiveness, development of sales methods and techniques, pricing, best practices, auditing and readiness assessments, negotiation training, and conflict management

educational services, namely conducting workshops in the field of sales and business negotiation and conflict resolution techniques

Downloadable software for use by sales professionals as a tool in learning sales skills, developing and executing sales plans and strategies, identifying and researching leads and customer needs, generating questions to ask potential clients, identifying agreements that must be executed in the negotiating process, and creating reports regarding sales performance