Printed materials, namely, books, workbooks, newsletters, leadership guides, manuals, reference materials in the nature of reference books all in the fields of customer service, sales and leadership for business

COMPUTER SOFTWARE, NAMELY SOFTWARE TO FACILITATE COMPUTER-BASED TRAINING IN THE FIELD OF CUSTOMER SERVICE AND SALES; AND AUDIO AND VISUAL PRODUCTS, NAMELY PRERECORDED AUDIO VIDEO CASSETTES, COMPACT DISCS FEATURING CUSTOMER SERVICE, SALES AND LEADERSHIP TRAINING INFORMATION FOR BUSINESS