Providing temporary use of on-line non-downloadable cloud computing software using artificial intelligence for providing real-time assistance for agents at contact centers, improving response times and call handle times for agents at contact centers, and improving efficiency and quality of agent responses at contact centers

Technical support services, namely troubleshooting of problems involving electronic equipment and computer software for routing audio, video, and digital signals; design of electronic equipment and computer software for routing audio, video, and digital signals; installation and repair of computer software for routing audio, video and digital signals