Software as a service (SAAS) services, namely, hosting software for use by others for use in managing and controlling customer contact centers, namely, software for initiating, integrating, routing, controlling and monitoring inbound and outbound customer contacts through one or more multiple channels including public switched telephone networks (PSTN), VoIP telephone contacts, email, web, chat, SMS, text, social media and facsimile contacts; providing temporary use of non-downloadable softwa...