Educational research services and educational and training services, namely, conducting studies, classes, seminars, conferences, workshops, and custom courses in the field of knowledge management

printed matter, namely, books and reports on the subject of business procedures and leadership training; printed manuals on the subject of software use and instruction

Research, educational and training services, knowledge management services and networking services, including conferencing and electronic mail

Consulting and individual company studies in quality, leadership training and benchmarking studies

Software, electronic mail and Internet sites

Printed matter, including books, reports, articles and case studies, software instruction and user manuals

Business services in the nature of collecting, processing, archiving, benchmarking, organizing and distributing business process data for use in business improvement, business management and business development

Providing education assessment and instruction information via a global communications network in the field of education research, namely, interactive data disaggregation and analysis of scholastic standardized test results

Educational research services and educational and training services, namely, conducting studies, classes, seminars, conferences, workshops and custom courses in the field of knowledge management offered via the Global Communication Network