Downloadable computer programs, namely an interactive natural language processing knowledge base used to build and customize interactive conversational mechanisms in the form of an animated or virtual character, which assist users of customer service web sites, for use in real-time Internet relay communications platforms

Computer software for searches of databases and delivery of information via a global computer network and for use in database development, database management, and information and customer relations management

Computer services, namely, providing research and information services on a global computer network; providing search engines for obtaining data on a global computer network; providing a web site and databases on a global computer network featuring information on businesses, customers and a wide variety of topics; creating and maintaining web sites; designing and implementing web sites and web based applications; providing facilities to obtain and organize information and databases on a globa...