Computer software; computer connectivity software; computer middleware; computer firmware; computer programs and electronic databases recorded on computer media, each for facilitating communication channels between computer network users or using a global communication network or by computer telephony, for use in electronic interactions and in computer telephony integration, for use in communication via a global computer network, for facilitating communications in a telephone call centre, for...

Telecommunications software for use in electronic interactions and in computer telephony integration for use in communications via a global computer network, for facilitating communications in a call center, for facilitating mobile communication protocols, for facilitating short message services and wireless application protocols for use in customer interaction management in e-commerce, e-service and m-commerce; computer telephony software for use with a personal computer to allow the compute...