business management consultation, namely advising clients in all industries and business sectors about business strategy, business planning, organization performance, operational performance, and performance improvement; Customer service operations with respect to quality management, performance management and improvement for customer service providers, namely, customer service centers, call centers, transaction processing organizations, fulfillment organizations, credit and collection operat...

Publications and printed instructional and educational materials, namely books, journals, reports, newsletters, pamphlets, manuals, and brochures in the fields of business, business management, business strategy, customer service operations