Computer software used by communication service providers, application service providers, data and/or voice network operators, and other businesses involved in managing voice, data and electronic information services to monitor network performance in near-real time and identifies quality and routing problems based upon Quality of Service (QoS) triggers, network and business rules and generates alternative routing plans

computer programs and user manuals supplied therewith

Computer software for use to access general data stored in indexed files in a COBOL application

computer programs and user manuals supplied therewith