Computer software and firmware for contact management, workflow management, customer relationship management and customer experience management; Computer software for use in customer relationship management (CRM); Computer software for contact management, workflow management, customer relationship management and customer experience management and instructional user guides sold as a unit; Computer telephony software

Providing temporary use of non-downloadable software for use in real-time guidance and coaching of call center agents to improve the quality and outcome of telephonic and digital interactions with customers; consulting services in the field of providing online, non -downloadable software and applications

Computer software and firmware for contact management, workflow management, customer relationship management, customer experience management, customer data management revenue generation, and accounts receivable management using artificial intelligence