| Serial Number | 98832404 |
| Word Mark | IX WISDOM |
| Filing Date | Friday, November 1, 2024 |
| Status | 688 - NOTICE OF ALLOWANCE - ISSUED |
| Status Date | Tuesday, June 17, 2025 |
| Registration Number | 0000000 |
| Registration Date | NOT AVAILABLE |
| Mark Drawing | 4 - Illustration: Drawing with word(s) / letter(s) / number(s) in Block form |
| Published for Opposition Date | Tuesday, April 22, 2025 |
| Goods and Services | Downloadable software for providing customer service assistance; Downloadable and recorded software for facilitating interaction and communication between humans and artificial intelligence platforms; Downloadable and recorded software featuring an artificial intelligence component or module for solving problems in the field of customer service; Downloadable and recorded computer software for artificial intelligence applications for the personalization of software applications and computer hardware; Downloadable and recorded software for machine learning and data analytics in customer service; Downloadable cloud-based software for AI-driven customer service solutions; downloadable and recorded software for managing and controlling AI-powered robotics and humanoid robots providing customer services; downloadable and recorded software for enabling offline and online AI-powered humanoid robot operations, including autonomous service delivery in physical environments; downloadable software for real-time monitoring, control, and optimization of AI-powered humanoid robots in customer service roles; Downloadable software for creation, collection, curation, delivery, retrieval, publication, and governance of digital content; Downloadable software for real-time monitoring of customer service platforms; Downloadable software for real-time language translation for written communications such as chat, messaging, and SMS; Downloadable software for language translation for written communications such as chat, messaging, SMS, and email; Downloadable software for language translation |
| Goods and Services | Outsource service provider in the field of customer relationship management; Business advisory services in digital transformation; Company communication services in the nature of customer experience solutions, namely, customer relationship management services; Business efficiency expert services; Business research; Providing outsourcing services in the field of managing customer relations; Customer relationship management services; Outsourcing service provider in the field of customer support and analysis being customer relationship management services; Contact service management for others by managing end customer interactions across channels spanning the entire customer lifecycle; Assistance, advisory services, and consultancy with regard to business customer analysis powered by AI; Business consulting services related to AI-driven business transformation; business advisory services for the integration of AI-powered robotics and humanoid robots in customer service environments; Business management and business operations advisory services related to the use of AI-powered humanoid robots for autonomous customer service delivery in both online and offline environments |
| NOT AVAILABLE | "IX" |
| Goods and Services | Software as a service (SaaS) services featuring software for assisting with customer service; Software as a service (SaaS) services featuring software using artificial intelligence for assisting with customer service; Providing temporary use of online non-downloadable chatbot software for customer service; Providing temporary use of online non-downloadable chatbot software using artificial intelligence for virtual agent or virtual assistant functions for customer service; Software as a service (SaaS) services featuring software for enhancing engagement by customer contact centers and call centers by using human and artificial intelligence to provide more efficient customer service, automation, analytics, agent guidance, and increased accuracy and quality of information delivered; Providing temporary use of online non-downloadable software using artificial intelligence for providing real-time assistance for agents at contact centers, improving response times and call handle times for agents at contact centers, and improving efficiency and quality of agent responses at contact centers; Providing online non-downloadable software for enabling users to interface with multiple platforms in an abstracted manner; Providing online non-downloadable software for integrating, interacting with, and abstracting various third-party services to enable users to interface with multiple platforms; Consultation services in the field of designing, implementing, and using software for the integration, interaction, and abstraction of third-party platforms; Computer software consulting services featuring advice and support in the field of artificial intelligence integration; Providing online non-downloadable software for machine learning and natural language processing; Providing online non-downloadable software for developing neural networks; Artificial intelligence as a service (AIAAS) services featuring software using artificial intelligence (AI) for use in database management, machine learning, translation, and analytics; Continuous integration and deployment for AI and software platforms in the nature of updating and maintenance of computer software; providing online non-downloadable software for managing AI-powered humanoid robots in physical customer service roles, including logistics, maintenance, and customer interaction; Software as a service (SaaS) services featuring software for AI-powered robotics and humanoid robots designed to perform both online and offline customer services; providing online non-downloadable software for monitoring, controlling, and optimizing AI-powered humanoid robots in real-world customer service environments; computer software consultation services related to AI-powered robotics and humanoid robots for enhancing customer experience through both digital and physical channels; Providing temporary use of online non-downloadable software for creation, collection, curation, delivery, retrieval, publication, and governance of digital content; Providing temporary use of online non-downloadable software real-time monitoring of customer service platforms; Providing temporary use of online non-downloadable software for real-time language translation for written communications such as chat, messaging, and SMS; Providing temporary use of online non-downloadable software for language translation for written communications such as chat, messaging, SMS, and email; Providing temporary use of online non-downloadable software for language translation |
| International Class | 035 - Advertising; business management; business administration; office functions. |
| US Class Codes | 100, 101, 102 |
| Class Status Code | 6 - Active |
| Class Status Date | Friday, November 1, 2024 |
| Primary Code | 035 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| International Class | 009 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments; apparatus and instruments for conducting, switching, transforming, accumulating, regulating or controlling electricity; apparatus for recording, transmission or reproduction of sound or images; magnetic data carriers, recording discs; automatic vending machines and mechanisms for coin operated apparatus; cash registers, calculating machines, data processing equipment and computers; fire extinguishing apparatus. |
| US Class Codes | 021, 023, 026, 036, 038 |
| Class Status Code | 6 - Active |
| Class Status Date | Friday, November 1, 2024 |
| Primary Code | 009 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| International Class | 042 - Scientific and technological services and research and design relating thereto; industrial analysis and research services; design and development of computer hardware and software. |
| US Class Codes | 100, 101 |
| Class Status Code | 6 - Active |
| Class Status Date | Friday, November 1, 2024 |
| Primary Code | 042 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| Party Name | Concentrix CVG Customer Management Delaware LLC |
| Party Type | 20 - Owner at Publication |
| Legal Entity Type | 16 - Limited Liability Company |
| Address | Cincinnati, OH 45202 |
| Party Name | Concentrix CVG Customer Management Delaware LLC |
| Party Type | 10 - Original Applicant |
| Legal Entity Type | 16 - Limited Liability Company |
| Address | Cincinnati, OH 45202 |
| Event Date | Event Description |
| Friday, November 1, 2024 | NEW APPLICATION ENTERED |
| Tuesday, January 14, 2025 | ASSIGNED TO EXAMINER |
| Friday, November 1, 2024 | NEW APPLICATION OFFICE SUPPLIED DATA ENTERED |
| Thursday, January 16, 2025 | NON-FINAL ACTION WRITTEN |
| Thursday, January 16, 2025 | NOTIFICATION OF NON-FINAL ACTION E-MAILED |
| Thursday, January 16, 2025 | NON-FINAL ACTION E-MAILED |
| Monday, March 24, 2025 | CORRESPONDENCE RECEIVED IN LAW OFFICE |
| Monday, March 24, 2025 | TEAS RESPONSE TO OFFICE ACTION RECEIVED |
| Monday, March 24, 2025 | TEAS/EMAIL CORRESPONDENCE ENTERED |
| Wednesday, March 26, 2025 | EXAMINERS AMENDMENT E-MAILED |
| Wednesday, March 26, 2025 | NOTIFICATION OF EXAMINERS AMENDMENT E-MAILED |
| Wednesday, March 26, 2025 | EXAMINER'S AMENDMENT ENTERED |
| Wednesday, March 26, 2025 | EXAMINERS AMENDMENT -WRITTEN |
| Wednesday, March 26, 2025 | APPROVED FOR PUB - PRINCIPAL REGISTER |
| Wednesday, April 16, 2025 | NOTIFICATION OF NOTICE OF PUBLICATION E-MAILED |
| Tuesday, April 22, 2025 | PUBLISHED FOR OPPOSITION |
| Tuesday, June 17, 2025 | NOA E-MAILED - SOU REQUIRED FROM APPLICANT |
| Tuesday, April 22, 2025 | OFFICIAL GAZETTE PUBLICATION CONFIRMATION E-MAILED |