IX HERO Trademark
Trademark Overview
On Tuesday, September 24, 2024, a trademark application was filed for IX HERO with the United States Patent and Trademark Office. The USPTO has given the IX HERO trademark a serial number of 98766398. The federal status of this trademark filing is NON-FINAL ACTION - MAILED as of Saturday, November 30, 2024. This trademark is owned by Concentrix CVG Customer Management Delaware LLC. The IX HERO trademark is filed in the Advertising, Business and Retail Services, Communication Services, Computer & Software Products & Electrical & Scientific Products, Education & Entertainment Services, and Computer & Software Services & Scientific Services categories with the following description:
Educational and training services in the nature of accent neutrality for verbal communication; Educational and training services in the nature of grammar correction for verbal communication; education services, namely, providing on-line classes, seminars, and workshops in the field of customer service; Education and entertainment services in the nature of development, creation, production, distribution, and post-production of multimedia educational and entertainment content in the fields of customer care, customer service, and customer experience; Education services in the field of customer care, customer service, and customer experience; Virtual training services in the field of customer service
Downloadable software for providing customer service assistance; Downloadable and recorded software for facilitating interaction and communication between humans and AI (artificial intelligence) platforms; Downloadable and recorded software featuring an artificial intelligence component or module for solving problems in the field of customer service; Downloadable and recorded computer software for artificial intelligence applications for the personalization of software applications and computer hardware; Downloadable and recorded software for machine learning and data analytics in customer service; Downloadable cloud-based software for AI-driven customer service solutions; Downloadable and recorded software for managing and controlling AI-powered robotics and androids providing customer services; Downloadable and recorded software for enabling offline and online AI-powered android operations, including autonomous service delivery in physical environments; Downloadable software for real...
Call center as a service (CCaaS) services; Electronic transmission of messages and data in the field of customer service; On-line services, namely, call center as a service (CCaaS) services; Telecommunication services, namely, providing call center, chat room, electronic message services, all in the field of customer service; Consultancy and strategic planning services for others, namely, consulting services in the field of communications, communication consultancy and communication advisory services, all the foregoing being business and technical consulting in the field of audio, text, short message, digital and visual data transmission and communication
Providing outsourcing services in the field of managing customer relations; Business advisory services in digital transformation; Company communication services; Company efficiency expert services; Business research; Providing outsourcing services in the field of managing customer relations; Customer relationship management services; Outsourcing services in the field of customer support and analysis in the nature of customer services, telemarketing, and computer technical support; Contact center services for managing end customer interactions across channels spanning the entire customer lifecycle; Customer contact services, namely, services for developing, managing, and maintaining enterprise-grade, integrated speech customer contact applications delivered as a universal managed service; Operation and management of customer service platforms for others; AI-powered customer behavior analysis; Consulting services related to AI-driven business transformation; Outsourcing services for mana...
· Software as a service (SaaS) services featuring software for assisting with customer service; Software as a service (SaaS) services featuring software using artificial intelligence for assisting with customer service; Providing temporary use of online non-downloadable chatbot software for customer service; Providing temporary use of online non-downloadable chatbot software using artificial intelligence for virtual agent or virtual assistant functions for customer service; Software as a service (SaaS) services featuring software for enhancing engagement by customer contact centers and call centers by using human and artificial intelligence to provide more efficient customer service, automation, analytics, agent guidance, and increased accuracy and quality of information delivered; Providing temporary use of online non-downloadable software using artificial intelligence for providing real-time assistance for agents at contact centers, improving response times and call handle times for...
General Information
| Serial Number | 98766398 |
| Word Mark | IX HERO |
| Filing Date | Tuesday, September 24, 2024 |
| Status | 641 - NON-FINAL ACTION - MAILED |
| Status Date | Saturday, November 30, 2024 |
| Registration Number | 0000000 |
| Registration Date | NOT AVAILABLE |
| Mark Drawing | 4 - Illustration: Drawing with word(s) / letter(s) / number(s) in Block form |
| Published for Opposition Date | NOT AVAILABLE |
Trademark Statements
| Goods and Services | Educational and training services in the nature of accent neutrality for verbal communication; Educational and training services in the nature of grammar correction for verbal communication; education services, namely, providing on-line classes, seminars, and workshops in the field of customer service; Education and entertainment services in the nature of development, creation, production, distribution, and post-production of multimedia educational and entertainment content in the fields of customer care, customer service, and customer experience; Education services in the field of customer care, customer service, and customer experience; Virtual training services in the field of customer service |
| Goods and Services | Downloadable software for providing customer service assistance; Downloadable and recorded software for facilitating interaction and communication between humans and AI (artificial intelligence) platforms; Downloadable and recorded software featuring an artificial intelligence component or module for solving problems in the field of customer service; Downloadable and recorded computer software for artificial intelligence applications for the personalization of software applications and computer hardware; Downloadable and recorded software for machine learning and data analytics in customer service; Downloadable cloud-based software for AI-driven customer service solutions; Downloadable and recorded software for managing and controlling AI-powered robotics and androids providing customer services; Downloadable and recorded software for enabling offline and online AI-powered android operations, including autonomous service delivery in physical environments; Downloadable software for real-time monitoring, control, and optimization of AI-powered androids in customer service roles; Downloadable software for creation, collection, curation, delivery, retrieval, publication, and governance of digital content; Downloadable software for real-time monitoring of customer service platforms; Software, namely, downloadable software for mobile platforms for users to access and interact with hosted services; Downloadable software for employee performance management |
| Goods and Services | Call center as a service (CCaaS) services; Electronic transmission of messages and data in the field of customer service; On-line services, namely, call center as a service (CCaaS) services; Telecommunication services, namely, providing call center, chat room, electronic message services, all in the field of customer service; Consultancy and strategic planning services for others, namely, consulting services in the field of communications, communication consultancy and communication advisory services, all the foregoing being business and technical consulting in the field of audio, text, short message, digital and visual data transmission and communication |
| Goods and Services | Providing outsourcing services in the field of managing customer relations; Business advisory services in digital transformation; Company communication services; Company efficiency expert services; Business research; Providing outsourcing services in the field of managing customer relations; Customer relationship management services; Outsourcing services in the field of customer support and analysis in the nature of customer services, telemarketing, and computer technical support; Contact center services for managing end customer interactions across channels spanning the entire customer lifecycle; Customer contact services, namely, services for developing, managing, and maintaining enterprise-grade, integrated speech customer contact applications delivered as a universal managed service; Operation and management of customer service platforms for others; AI-powered customer behavior analysis; Consulting services related to AI-driven business transformation; Outsourcing services for managing AI-powered androids delivering physical customer services, such as delivery, maintenance, and waste management; Business advisory services for the integration of AI-powered robotics and androids in customer service environments; Management and operation of AI-powered androids for autonomous customer service delivery in both online and offline environments |
| Goods and Services | · Software as a service (SaaS) services featuring software for assisting with customer service; Software as a service (SaaS) services featuring software using artificial intelligence for assisting with customer service; Providing temporary use of online non-downloadable chatbot software for customer service; Providing temporary use of online non-downloadable chatbot software using artificial intelligence for virtual agent or virtual assistant functions for customer service; Software as a service (SaaS) services featuring software for enhancing engagement by customer contact centers and call centers by using human and artificial intelligence to provide more efficient customer service, automation, analytics, agent guidance, and increased accuracy and quality of information delivered; Providing temporary use of online non-downloadable software using artificial intelligence for providing real-time assistance for agents at contact centers, improving response times and call handle times for agents at contact centers, and improving efficiency and quality of agent responses at contact centers; Providing online non-downloadable software for enabling users to interface with multiple platforms in an abstracted manner; Providing online non-downloadable software for integrating, interacting with, and abstracting various third-party services to enable users to interface with multiple platforms; Consultation services in the field of designing, implementing, and using software for the integration, interaction, and abstraction of third-party platforms; Platforms for artificial intelligence as Software as a Service; Advice and support in the field of artificial intelligence integration; Advice with respect to artificial intelligence; Providing online non-downloadable software for machine learning and natural language processing; Providing online non-downloadable software for neural networks; Platforms for AI and emerging technologies as a Service (AIaaS); Continuous integration and deployment (CI/CD) for AI and software platforms; Providing online non-downloadable software for managing AI-powered androids in physical customer service roles, including logistics, maintenance, and customer interaction; SaaS services featuring software for AI-powered robotics and androids designed to perform both online and offline customer services; Online non-downloadable software for monitoring, controlling, and optimizing AI-powered androids in real-world customer service environments; Consultation services in the field of AI-powered robotics and androids for enhancing customer experience through both digital and physical channels; Providing online non-downloadable software for speech assistance, including accent neutrality; Providing online non-downloadable software for real-time speech translation; Providing online non-downloadable software for real-time background noise removal for verbal communications; Providing online non-downloadable software for real-time grammar correction for verbal communications; Providing online non-downloadable software for employee monitoring; Providing online non-downloadable software for proctoring of examinations; Providing user authentication services using software with biometric technology used with a camera to detect unauthorized devices and behavior for security to facilitate remote work; security support services, namely, providing temporary use of a web-based computer software for security using software that has biometric technology and is used with a camera; security support services, namely, providing temporary use of a web-based software used with a camera for providing temporary use of a web-based security features for work at home environments; security support services, namely, providing temporary use of a web-based software used with a camera for remote worker monitoring; security support services, namely, providing use of a non-downloadable web-based software used with a camera for remote monitoring of a user's use of a computer system for the purpose of protecting against data theft, fraudulent transactions, or misrepresentations caused by unauthorized devices or behavior |
Classification Information
| International Class | 035 - Advertising; business management; business administration; office functions. |
| US Class Codes | 100, 101, 102 |
| Class Status Code | 6 - Active |
| Class Status Date | Tuesday, September 24, 2024 |
| Primary Code | 035 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| International Class | 038 - Services allowing people to communicate with another by a sensory means. |
| US Class Codes | 100, 101, 104 |
| Class Status Code | 6 - Active |
| Class Status Date | Tuesday, September 24, 2024 |
| Primary Code | 038 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| International Class | 009 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments; apparatus and instruments for conducting, switching, transforming, accumulating, regulating or controlling electricity; apparatus for recording, transmission or reproduction of sound or images; magnetic data carriers, recording discs; automatic vending machines and mechanisms for coin operated apparatus; cash registers, calculating machines, data processing equipment and computers; fire extinguishing apparatus. |
| US Class Codes | 021, 023, 026, 036, 038 |
| Class Status Code | 6 - Active |
| Class Status Date | Tuesday, September 24, 2024 |
| Primary Code | 009 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| International Class | 041 - Education; providing of training; entertainment; sporting and cultural activities. |
| US Class Codes | 100, 101, 107 |
| Class Status Code | 6 - Active |
| Class Status Date | Tuesday, September 24, 2024 |
| Primary Code | 041 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| International Class | 042 - Scientific and technological services and research and design relating thereto; industrial analysis and research services; design and development of computer hardware and software. |
| US Class Codes | 100, 101 |
| Class Status Code | 6 - Active |
| Class Status Date | Tuesday, September 24, 2024 |
| Primary Code | 042 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
Trademark Owner History
| Party Name | Concentrix CVG Customer Management Delaware LLC |
| Party Type | 10 - Original Applicant |
| Legal Entity Type | 16 - Limited Liability Company |
| Address | Cincinnati, OH 45202 |
Trademark Events
| Event Date | Event Description |
| Tuesday, September 24, 2024 | NEW APPLICATION ENTERED |
| Tuesday, September 24, 2024 | NEW APPLICATION OFFICE SUPPLIED DATA ENTERED |
| Wednesday, November 6, 2024 | ASSIGNED TO EXAMINER |
| Saturday, November 30, 2024 | NON-FINAL ACTION WRITTEN |
| Saturday, November 30, 2024 | NON-FINAL ACTION E-MAILED |
| Saturday, November 30, 2024 | NOTIFICATION OF NON-FINAL ACTION E-MAILED |
