| Serial Number | 98729975 |
| Word Mark | IX HELLO |
| Filing Date | Tuesday, September 3, 2024 |
| Status | 700 - REGISTERED |
| Status Date | Tuesday, April 28, 2026 |
| Registration Number | 8234929 |
| Registration Date | Tuesday, April 28, 2026 |
| Mark Drawing | 4 - Illustration: Drawing with word(s) / letter(s) / number(s) in Block form |
| Published for Opposition Date | Tuesday, April 1, 2025 |
| Goods and Services | Providing outsourcing services in the field of managing customer relations; Business advisory services in digital transformation; Company communication services; Company efficiency expert services; Business research; Providing outsourcing services in the field of managing customer relations; Customer relationship management services; Outsourcing services in the field of customer support and analysis in the nature of customer services, telemarketing, and computer technical support; Contact center services for managing end customer interactions across channels spanning the entire customer lifecycle; Customer contact services, namely, services for developing, managing, and maintaining enterprise-grade, integrated speech customer contact applications delivered as a universal managed service; Operation and management of customer service platforms for others; AI-powered customer behavior analysis; Consulting services related to AI-driven business transformation; Outsourcing services for managing AI-powered and humanoid robots delivering physical customer services, such as delivery, maintenance, and waste management; Business advisory services for the integration of AI-powered robotics and humanoid robots in customer service environments; Management and operation of AI-powered and humanoid robots for autonomous customer service delivery in both online and offline environments |
| Goods and Services | Software as a service (SaaS) services featuring software for assisting with customer service; Software as a service (SaaS) services featuring software using artificial intelligence for assisting with customer service; Providing temporary use of online non-downloadable chatbot software for customer service; Providing temporary use of online non-downloadable chatbot software using artificial intelligence for virtual agent or virtual assistant functions for customer service; Software as a service (SaaS) services featuring software for enhancing engagement by customer contact centers and call centers by using human and artificial intelligence to provide more efficient customer service, automation, analytics, agent guidance, and increased accuracy and quality of information delivered; Providing temporary use of online non-downloadable software using artificial intelligence for providing real-time assistance for agents at contact centers, improving response times and call handle times for agents at contact centers, and improving efficiency and quality of agent responses at contact centers; Providing online non-downloadable software for enabling users to interface with multiple platforms in an abstracted manner; Providing online non-downloadable software for integrating, interacting with, and abstracting various third-party services to enable users to interface with multiple platforms; Consultation services in the field of designing, implementing, and using software for the integration, interaction, and abstraction of third-party platforms; Platforms for artificial intelligence as Software as a Service; Advice and support in the field of artificial intelligence integration; Advice with respect to artificial intelligence; Providing online non-downloadable software for machine learning and natural language processing; Providing online non-downloadable software for neural networks; Platforms for AI and emerging technologies as a Service (AIaaS); Continuous integration and deployment (CI/CD) for AI and software platforms; Providing online non-downloadable software for managing AI-powered and humanoid robots in physical customer service roles, including logistics, maintenance, and customer interaction; SaaS services featuring software for AI-powered robotics and humanoid robots designed to perform both online and offline customer services; Online non-downloadable software for monitoring, controlling, and optimizing AI-powered and humanoid robots in real-world customer service environments; Consultation services in the field of AI-powered and humanoid robots for enhancing customer experience through both digital and physical channels |
| International Class | 035 - Advertising; business management; business administration; office functions. |
| US Class Codes | 100, 101, 102 |
| Class Status Code | 6 - Active |
| Class Status Date | Tuesday, September 3, 2024 |
| Primary Code | 035 |
| First Use Anywhere Date | Wednesday, September 25, 2024 |
| First Use In Commerce Date | Wednesday, September 25, 2024 |
| International Class | 042 - Scientific and technological services and research and design relating thereto; industrial analysis and research services; design and development of computer hardware and software. |
| US Class Codes | 100, 101 |
| Class Status Code | 6 - Active |
| Class Status Date | Tuesday, September 3, 2024 |
| Primary Code | 042 |
| First Use Anywhere Date | Wednesday, September 25, 2024 |
| First Use In Commerce Date | Wednesday, September 25, 2024 |
| Party Name | Concentrix CVG Customer Management Delaware LLC |
| Party Type | 30 - Original Registrant |
| Legal Entity Type | 16 - Limited Liability Company |
| Address | Cincinnati, OH 45202 US |
| Party Name | Concentrix CVG Customer Management Delaware LLC |
| Party Type | 20 - Owner at Publication |
| Legal Entity Type | 16 - Limited Liability Company |
| Address | Cincinnati, OH 45202 US |
| Party Name | Concentrix CVG Customer Management Delaware LLC |
| Party Type | 10 - Original Applicant |
| Legal Entity Type | 16 - Limited Liability Company |
| Address | Cincinnati, OH 45202 US |
| Event Date | Event Description |
| Tuesday, September 3, 2024 | NEW APPLICATION ENTERED |
| Tuesday, September 3, 2024 | NEW APPLICATION OFFICE SUPPLIED DATA ENTERED |
| Wednesday, November 6, 2024 | ASSIGNED TO EXAMINER |
| Saturday, November 30, 2024 | NON-FINAL ACTION WRITTEN |
| Saturday, November 30, 2024 | NON-FINAL ACTION E-MAILED |
| Saturday, November 30, 2024 | NOTIFICATION OF NON-FINAL ACTION E-MAILED |
| Monday, February 24, 2025 | TEAS RESPONSE TO OFFICE ACTION RECEIVED |
| Monday, February 24, 2025 | CORRESPONDENCE RECEIVED IN LAW OFFICE |
| Monday, February 24, 2025 | TEAS/EMAIL CORRESPONDENCE ENTERED |
| Friday, March 7, 2025 | APPROVED FOR PUB - PRINCIPAL REGISTER |
| Wednesday, March 26, 2025 | NOTIFICATION OF NOTICE OF PUBLICATION E-MAILED |
| Tuesday, April 1, 2025 | PUBLISHED FOR OPPOSITION |
| Tuesday, April 1, 2025 | OFFICIAL GAZETTE PUBLICATION CONFIRMATION E-MAILED |
| Tuesday, May 27, 2025 | NOA E-MAILED - SOU REQUIRED FROM APPLICANT |
| Wednesday, October 22, 2025 | TEAS STATEMENT OF USE RECEIVED |
| Wednesday, October 22, 2025 | USE AMENDMENT FILED |
| Tuesday, April 7, 2026 | STATEMENT OF USE PROCESSING COMPLETE |
| Wednesday, April 8, 2026 | ALLOWED PRINCIPAL REGISTER - SOU ACCEPTED |
| Wednesday, April 8, 2026 | NOTICE OF ACCEPTANCE OF STATEMENT OF USE E-MAILED |
| Tuesday, April 28, 2026 | REGISTERED-PRINCIPAL REGISTER |
| Tuesday, April 28, 2026 | NOTICE OF REGISTRATION CONFIRMATION EMAILED |