Trademark Overview
On Wednesday, February 23, 2000, a trademark application was filed for INTERACTION CENTER with the United States Patent and Trademark Office. The USPTO has given the INTERACTION CENTER trademark a serial number of 75927156. The federal status of this trademark filing is ABANDONED - FAILURE TO RESPOND OR LATE RESPONSE as of Wednesday, May 2, 2001. This trademark is owned by TCIM Services, Inc.. The INTERACTION CENTER trademark is filed in the Advertising, Business and Retail Services category with the following description:
providing customer contact center for processing customer communications via telephone, fax E-mail, Web chat, Web callback, Web call through, and video; seamlessly blending these real-time Web based interactions with existing telephony infrastructure; utilizing real-time event feeds from various communication channels to provide a broader array of CTI functions, namely, networked call centers, virtual call centers, integrated Internet/E-mail service, skill-based routing, predictive and preview dialing, call blending and real-time call center management; creating a central, Internet-ready contact center by seamlessly integrating voice channels with E-mail and Web channels
