INTERACTION ANALYZER Trademark

Trademark Overview

On Thursday, October 21, 2010, a trademark application was filed for INTERACTION ANALYZER with the United States Patent and Trademark Office. The USPTO has given the INTERACTION ANALYZER trademark a serial number of 85158120. The federal status of this trademark filing is REGISTERED AND RENEWED as of Thursday, September 22, 2022. This trademark is owned by Interactive Intelligence, Inc.. The INTERACTION ANALYZER trademark is filed in the Computer & Software Products & Electrical & Scientific Products category with the following description:

Computer software for reviewing and analyzing the content of communications, namely, phone calls, emails, web chats and text messages, for spotting keywords and phrases, evaluating script adherence, improving routing, detecting emotion, and assessing communication metrics, for customer service centers and call centers
interaction analyzer

General Information

Serial Number85158120
Word MarkINTERACTION ANALYZER
Filing DateThursday, October 21, 2010
Status800 - REGISTERED AND RENEWED
Status DateThursday, September 22, 2022
Registration Number4191288
Registration DateTuesday, August 14, 2012
Mark Drawing4 - Illustration: Drawing with word(s) / letter(s) / number(s) in Block form
Published for Opposition DateTuesday, April 19, 2011

Trademark Statements

Goods and ServicesComputer software for reviewing and analyzing the content of communications, namely, phone calls, emails, web chats and text messages, for spotting keywords and phrases, evaluating script adherence, improving routing, detecting emotion, and assessing communication metrics, for customer service centers and call centers
NOT AVAILABLE"ANALYZER"

Classification Information

International Class009 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments; apparatus and instruments for conducting, switching, transforming, accumulating, regulating or controlling electricity; apparatus for recording, transmission or reproduction of sound or images; magnetic data carriers, recording discs; automatic vending machines and mechanisms for coin operated apparatus; cash registers, calculating machines, data processing equipment and computers; fire extinguishing apparatus.
US Class Codes021, 023, 026, 036, 038
Class Status Code6 - Active
Class Status DateTuesday, October 26, 2010
Primary Code009
First Use Anywhere DateWednesday, November 30, 2011
First Use In Commerce DateWednesday, November 30, 2011

Trademark Owner History

Party NameGenesys Cloud Services, Inc.
Party Type32 - New Owner After Registration
Legal Entity Type03 - Corporation
AddressMenlo Park, CA 94025
Party NameINTERACTIVE INTELLIGENCE GROUP, INC.
Party Type31 - New Owner After Registration
Legal Entity Type03 - Corporation
AddressINDIANAPOLIS, IN 46278
Party NameInteractive Intelligence, Inc.
Party Type30 - Original Registrant
Legal Entity Type03 - Corporation
AddressIndianapolis, IN 46278
Party NameInteractive Intelligence, Inc.
Party Type20 - Owner at Publication
Legal Entity Type03 - Corporation
AddressIndianapolis, IN 46278
Party NameInteractive Intelligence, Inc.
Party Type10 - Original Applicant
Legal Entity Type03 - Corporation
AddressIndianapolis, IN 46278

Trademark Events

Event DateEvent Description
Monday, October 25, 2010NEW APPLICATION ENTERED
Monday, March 14, 2011ASSIGNED TO LIE
Tuesday, October 26, 2010NEW APPLICATION OFFICE SUPPLIED DATA ENTERED
Tuesday, February 1, 2011ASSIGNED TO EXAMINER
Sunday, February 6, 2011NON-FINAL ACTION WRITTEN
Sunday, February 6, 2011NON-FINAL ACTION E-MAILED
Sunday, February 6, 2011NOTIFICATION OF NON-FINAL ACTION E-MAILED
Tuesday, February 15, 2011TEAS RESPONSE TO OFFICE ACTION RECEIVED
Tuesday, February 15, 2011CORRESPONDENCE RECEIVED IN LAW OFFICE
Tuesday, February 15, 2011TEAS/EMAIL CORRESPONDENCE ENTERED
Wednesday, February 23, 2011APPROVED FOR PUB - PRINCIPAL REGISTER
Tuesday, May 15, 2012USE AMENDMENT FILED
Monday, March 14, 2011LAW OFFICE PUBLICATION REVIEW COMPLETED
Tuesday, April 19, 2011PUBLISHED FOR OPPOSITION
Tuesday, April 19, 2011OFFICIAL GAZETTE PUBLICATION CONFIRMATION E-MAILED
Tuesday, June 14, 2011NOA E-MAILED - SOU REQUIRED FROM APPLICANT
Wednesday, December 14, 2011SOU TEAS EXTENSION RECEIVED
Wednesday, December 14, 2011SOU EXTENSION 1 FILED
Wednesday, December 14, 2011SOU EXTENSION 1 GRANTED
Friday, December 16, 2011NOTICE OF APPROVAL OF EXTENSION REQUEST E-MAILED
Tuesday, May 15, 2012TEAS STATEMENT OF USE RECEIVED
Thursday, June 7, 2012STATEMENT OF USE PROCESSING COMPLETE
Tuesday, September 12, 2017TEAS SECTION 8 & 15 RECEIVED
Thursday, June 7, 2012CASE ASSIGNED TO INTENT TO USE PARALEGAL
Friday, June 29, 2012ALLOWED PRINCIPAL REGISTER - SOU ACCEPTED
Friday, July 6, 2012LAW OFFICE REGISTRATION REVIEW COMPLETED
Saturday, July 7, 2012NOTICE OF ACCEPTANCE OF STATEMENT OF USE E-MAILED
Tuesday, August 14, 2012REGISTERED-PRINCIPAL REGISTER
Wednesday, December 7, 2016ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY
Monday, August 14, 2017COURTESY REMINDER - SEC. 8 (6-YR) E-MAILED
Tuesday, September 12, 2017TEAS CHANGE OF CORRESPONDENCE RECEIVED
Thursday, September 22, 2022CASE ASSIGNED TO POST REGISTRATION PARALEGAL
Tuesday, October 10, 2017CASE ASSIGNED TO POST REGISTRATION PARALEGAL
Tuesday, October 10, 2017REGISTERED - SEC. 8 (6-YR) ACCEPTED & SEC. 15 ACK.
Tuesday, October 10, 2017NOTICE OF ACCEPTANCE OF SEC. 8 & 15 - E-MAILED
Saturday, August 14, 2021COURTESY REMINDER - SEC. 8 (10-YR)/SEC. 9 E-MAILED
Monday, March 28, 2022TEAS SECTION 8 & 9 RECEIVED
Thursday, May 19, 2022AUTOMATIC UPDATE OF ASSIGNMENT OF OWNERSHIP
Thursday, September 22, 2022REGISTERED AND RENEWED (FIRST RENEWAL - 10 YRS)
Thursday, September 22, 2022REGISTERED - SEC. 8 (10-YR) ACCEPTED/SEC. 9 GRANTED
Thursday, September 22, 2022NOTICE OF ACCEPTANCE OF SEC. 8 & 9 - E-MAILED
Monday, November 25, 2024TEAS CHANGE OF CORRESPONDENCE RECEIVED
Monday, November 25, 2024TEAS CHANGE OF OWNER ADDRESS RECEIVED
Wednesday, February 5, 2025ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY
Monday, November 25, 2024APPLICANT/CORRESPONDENCE CHANGES (NON-RESPONSIVE) ENTERED

Related Keywords

analyzer interaction centers routing detecting improving script evaluating emotion adherence assessing service