INTELLIGENT CUSTOMER INTERACTIONS Trademark
Trademark Overview
On Wednesday, February 7, 2001, a trademark application was filed for INTELLIGENT CUSTOMER INTERACTIONS with the United States Patent and Trademark Office. The USPTO has given the INTELLIGENT CUSTOMER INTERACTIONS trademark a serial number of 76206113. The federal status of this trademark filing is ABANDONED - NO STATEMENT OF USE FILED as of Friday, November 21, 2003. This trademark is owned by Broadbase Software, Inc.. The INTELLIGENT CUSTOMER INTERACTIONS trademark is filed in the Computer & Software Products & Electrical & Scientific Products and Computer & Software Services & Scientific Services categories with the following description:
SOFTWARE FOR PROVIDING AUTOMATED CUSTOMER REQUEST MANAGEMENT SERVICES; SOFTWARE FOR PROVIDING AUTOMATED SELF SERVICE KNOWLEDGEBASE SUPPORT FOR CUSTOMER INQUIRIES; SOFTWARE FOR PROVIDING AUTOMATED KNOWLEDGEBASE SUPPORT FOR CUSTOMER CARE AGENTS; SOFTWARE FOR PROVIDING AUTOMATED EMAIL RESPONSE MANAGEMENT; AND SOFTWARE FOR PROVIDING AUTOMATED MARKETING CAMPAIGN MANAGEMENT
COMPUTER CONSULTING SERVICES IN THE FIELD OF SOFTWARE; REPAIR, MAINTENANCE AND INSTALLATION OF COMPUTER SOFTWARE; DEVELOPMENT OF COMPUTER SOFTWARE FOR OTHERS; AND COMPUTER SOFTWARE UPDATE SERVICES
General Information
| Serial Number | 76206113 |
| Word Mark | INTELLIGENT CUSTOMER INTERACTIONS |
| Filing Date | Wednesday, February 7, 2001 |
| Status | 606 - ABANDONED - NO STATEMENT OF USE FILED |
| Status Date | Friday, November 21, 2003 |
| Registration Number | 0000000 |
| Registration Date | NOT AVAILABLE |
| Mark Drawing | 1000 - Typeset: Word(s) / letter(s) / number(s) |
| Published for Opposition Date | Tuesday, February 25, 2003 |
Trademark Statements
| Disclaimer with Predetermined Text | "CUSTOMER INTERACTIONS" |
| Goods and Services | SOFTWARE FOR PROVIDING AUTOMATED CUSTOMER REQUEST MANAGEMENT SERVICES; SOFTWARE FOR PROVIDING AUTOMATED SELF SERVICE KNOWLEDGEBASE SUPPORT FOR CUSTOMER INQUIRIES; SOFTWARE FOR PROVIDING AUTOMATED KNOWLEDGEBASE SUPPORT FOR CUSTOMER CARE AGENTS; SOFTWARE FOR PROVIDING AUTOMATED EMAIL RESPONSE MANAGEMENT; AND SOFTWARE FOR PROVIDING AUTOMATED MARKETING CAMPAIGN MANAGEMENT |
| Goods and Services | COMPUTER CONSULTING SERVICES IN THE FIELD OF SOFTWARE; REPAIR, MAINTENANCE AND INSTALLATION OF COMPUTER SOFTWARE; DEVELOPMENT OF COMPUTER SOFTWARE FOR OTHERS; AND COMPUTER SOFTWARE UPDATE SERVICES |
Classification Information
| International Class | 009 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments; apparatus and instruments for conducting, switching, transforming, accumulating, regulating or controlling electricity; apparatus for recording, transmission or reproduction of sound or images; magnetic data carriers, recording discs; automatic vending machines and mechanisms for coin operated apparatus; cash registers, calculating machines, data processing equipment and computers; fire extinguishing apparatus. |
| US Class Codes | 021, 023, 026, 036, 038 |
| Class Status Code | 6 - Active |
| Class Status Date | Monday, February 26, 2001 |
| Primary Code | 009 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
| International Class | 042 - Scientific and technological services and research and design relating thereto; industrial analysis and research services; design and development of computer hardware and software. |
| US Class Codes | 100, 101 |
| Class Status Code | 6 - Active |
| Class Status Date | Monday, February 26, 2001 |
| Primary Code | 042 |
| First Use Anywhere Date | NOT AVAILABLE |
| First Use In Commerce Date | NOT AVAILABLE |
Trademark Owner History
| Party Name | Broadbase Software, Inc. |
| Party Type | 20 - Owner at Publication |
| Legal Entity Type | 03 - Corporation |
| Address | Menlo Park, CA 94025 |
| Party Name | Broadbase Software, Inc. |
| Party Type | 10 - Original Applicant |
| Legal Entity Type | 03 - Corporation |
| Address | Menlo Park, CA 94025 |
Trademark Events
| Event Date | Event Description |
| Monday, January 5, 2004 | ABANDONMENT - NO USE STATEMENT FILED |
| Tuesday, May 20, 2003 | NOA MAILED - SOU REQUIRED FROM APPLICANT |
| Tuesday, February 25, 2003 | PUBLISHED FOR OPPOSITION |
| Wednesday, February 5, 2003 | NOTICE OF PUBLICATION |
| Monday, December 30, 2002 | APPROVED FOR PUB - PRINCIPAL REGISTER |
| Monday, December 30, 2002 | ASSIGNED TO EXAMINER |
| Friday, December 6, 2002 | CORRESPONDENCE RECEIVED IN LAW OFFICE |
| Friday, December 6, 2002 | PAPER RECEIVED |
| Thursday, June 6, 2002 | FINAL REFUSAL MAILED |
| Wednesday, December 12, 2001 | CORRESPONDENCE RECEIVED IN LAW OFFICE |
| Tuesday, June 12, 2001 | NON-FINAL ACTION MAILED |
| Thursday, June 7, 2001 | ASSIGNED TO EXAMINER |
