| Goods and Services | Software as a service (SAAS) services featuring software for capturing,
recording, monitoring, managing, analyzing, reporting
and visualizing interactions, communications and
sentiments between entities and their customers; Software as a service (SAAS) services featuring software for call monitoring and analytics for call centers; Software as a service (SAAS) services featuring software for automating performance
management, predicting and modeling performance, and
assisting agents, supervisors and executives determine
insight, analytics, and actions for call centers; Software as a service (SAAS) services featuring software for capturing, recording, monitoring, managing, analyzing,
reporting, and visualizing interactions, communications,
and sentiments across multiple channels of
communication; Consulting services in the field of software as a service (SAAS); Software as a service (SAAS) services featuring software for workforce forecasting and
scheduling, knowledge and employee assistance, quality
assurance, operational insights and analytics, speech and
text analytics, call monitoring, sentiment analytics,
journey management and visualization, and operational
and performance management for agents, managers and
customers in the fields of call center operations; Software as a service (SAAS) services featuring software for workforce forecasting and
scheduling, knowledge and employee assistance, quality
assurance, operational insights and analytics, speech and
text analytics, call monitoring, sentiment analytics,
journey management and visualization, and operational
and performance management for agent, managers and
customers in the fields of customer service and
engagement |
