Trademark Overview
On Thursday, May 27, 2004, a trademark application was filed for INCIDENT IMPACT VALUE with the United States Patent and Trademark Office. The USPTO has given the INCIDENT IMPACT VALUE trademark a serial number of 78426119. The federal status of this trademark filing is ABANDONED - FAILURE TO RESPOND OR LATE RESPONSE as of Saturday, August 6, 2005. This trademark is owned by OutSights, Inc.. The INCIDENT IMPACT VALUE trademark is filed in the Advertising, Business and Retail Services and Computer & Software Services & Scientific Services categories with the following description:
Business process re-engineering services; Business management consultation and consulting services primarily used to teach customer service providers, consultants, trainers, professional service agents or other service delivery parties interested in creating business processes to prioritize incoming customer cases, tickets, service requests, questions or inquiries based on specific pre-configured dimensions that may include items such as customer type, incident priority, known issue, etc
Technology consultation in the field of Knowledge Management; Technology consultation in the field of Customer Relationship Management (CRM); Design for others in the field of [Knowledge Management software]; and Consulting services in the field of design, selection, implementation and use of Knowledge Management software primarily used to teach customer service providers, consultants, trainers, professional service agents or other service delivery parties interested in creating business processes to prioritize incoming customer cases, tickets, service requests, questions or inquiries based on specific pre-configured dimensions that may include items such as customer type, incident priority, known issue, etc
