| Goods and Services | Providing live technical support via phone, e-mail and/or instant messaging to survey respondents for others; providing live support via phone, e-mail and/or instant messaging for web-based questionnaire administration for others; verify and validate on-line and in real-time the accuracy and validity of collected web surveys for others; guarantee web survey data integrity for others through real-time observation by a live interviewer; provide on-line consumer, business-to-business, public opinion and political research services to others; administer web surveys for others; collect web survey data for others; interview web survey respondents for others; provide dyadic interviewer-respondent relationships for others; screen survey respondents for eligibility for others; record and screen verbatim responses of survey respondents for others; retain participation of survey respondents for others; fielding interviewer-administered, interactive, and quantitative surveys for others over a world-wide computer network; compile coded e-mails for delivery for others; aggregate codes added to messages for others; convert aggregated codes into statistical presentations for others; append respondent information provided by others to collected data for others; aggregate appended information and convert to presentation formats for others; provide real-time, on-line presentation of aggregated and coded data for others; provide real-time, on-line statistics generated from aggregated and coded data for others; provide real-time, on-line security access codes to access proprietary data for others; provide real-time, on-line and customizable proprietary report formats of coded and aggregated data for others; provide real-time, on-line statistical charts and graphs for others; provide time and date stamping of collected data for others; provide word processing and editing of data collected for others; provide screening, categorization and delivery of formatted and compiled data for others; provide interviewers and telephone service to collect data for others; provide 1-800 access and operator/interviewers to collect data from people calling in for others; aggregate data collected by phone, web and other data collection processes for others; acquire and purge sample for others; broadcast and follow up on e-mailed recruiting invitations and messages for others; provide interviewers and telephone service to recruit and follow-up respondents to complete surveys for others; provide service buttons to others' web sites to recruit respondents to take surveys; program web-based CATI, Interactive Voice Recognition (IVR) and Internet surveys for others; troubleshoot web-based survey programming for others; collect and compile disposition codes of returned e-mails and incomplete surveys for others; maintain server access to host web surveys for others; develop proprietary survey software for hosting web and IVR surveys for others; develop proprietary reporting software for others; host and administer web-based or IVR multimedia presentations for others; complete internet programming for others; host internet programming on servers for others; manage internet data for others; process data for others; clean, manage and test quantitative data for others; electronically transfer files to others; broadcast automatic messages by IVR to respondents for others; accept incoming 1-800 calls from respondents with IVR for others; provide voice-switching services to and from IVR and telephone for others; provide technical support for IVR systems for others; transmit via IVR FAQs for others; staff and maintain a help desk service via IVR for others; accept and forward messages by phone with IVR for others; translate documents in foreign languages for others; provide interviewing, IVR and support services in foreign languages for others; program web surveys and other internet and IVR documents in foreign languages for others; administer web-based and IVR services in multiple languages simultaneously for others; develop and supply technology to combine or mix modes of data collection for others including but not limited to telephone, Voice-over IP (VoIP), web, IVR, Internet, and online focus groups for others; administer on-line focus groups including audio and video services for others; program technologies for on-line focus groups; develop products for on-line focus groups for others; and recruit and screen respondents for eligibility to participation in on-line focus groups for others; provide live, real-time "click to e-mail" response services for service buttons on the web sites of others; provide pre-coded responses for others which are used in real-time to respond to others' clients; respond to incoming e-mail messages for others; identify and code incoming e-mails for others; identify and forward customer e-mails requiring special handling to third addresses for others; compile coded e-mails for delivery for others; aggregate codes added to messages for others; convert aggregated codes into statistical presentations for others; append voter information provided by others to coded messages for others; aggregate appended information and convert to presentation formats for others; provide real-time, on-line presentation of aggregated and coded e-mails for others; provide real-time, on-line statistics generated from aggregated and coded data for others; provide real-time, on-line security access codes to access proprietary data for others; provide real-time, on-line and customizable proprietary report formats of coded and aggregated data for others; provide real-time, on-line statistical charts and graphs for others; provide live, real-time "click to call back" response services for service buttons on the web sites of others; provide contact services via phone and e-mail to others to forward call back requests; provide time and date stamping of callback and e-mail sent messages for others; provide word processing and editing of e-mail messages received for others; and provide screening, categorization and delivery of formatted and compiled e-mail messages for others; provide staffing for real-time, text-based chat via on-line instant messaging and VoIP for customers visiting the web sites of others; provide real-time, text-based instant messaging and programming for the web sites of others; program and set-up submit buttons on others' web sites for internet-, VoIP, IVR- and telephone-based response services for others; program pop-up windows to be placed on others' web sites for others; program and support submit buttons in pop-ups on the web sites of others for others; provide ASP software for others; provide staffing to manage, execute and support ASP technology for others; program ASP software for others; install and host ASP software on networks for others; provide ASP network for others; provide software to secure on-line financial transactions for others; provide CRM staffing to collect and process revenue on-line for others; provide 1-800 telephones and staffing to answer them for others; provide inbound and outbound CRM call staffing, software, hardware and telephone service for others; provide staff to "push" html pages on-line to customers for others; provide technology to "push" html pages on-line to customers using "drag and drop" and other types of programming for others; provide staff and technology to "push" FAQs pages and pages with or without audio, video and graphic images on-line for others; develop web-based CRM software for the use of others; provide collection, storage, quantitative and qualitative analysis, and reporting for other of data collected from customer interactions on the web during e-commerce communications for others; provide presentations of this data in graphic and text formats online in real-time and on paper for others; define and profile customers for others by building an information database and tracking e-business interactivity for others; measure frequency of website hits for others; measure length of visitor stays for others; document click-through histories, page views, shopping activities and support/follow-up activity histories for others; develop and report on detailed consumer profiles for others including customer segmentation and permission marketing tags; tailor promotions and devise e-advertising campaign development for others; identify competitive shopping behaviors for others; use focus groups and surveys for expand understanding of customer base for others; conduct transaction surveys on purchasers and non-purchasers for others; identify and report information to drive "sticky" marketing for others; provide data modeling to define key value drivers for others; design CRM campaign to retain customers, detect attrition and provide interactive customer care for others; design and implement rapid response to customer concerns for others; provide ongoing customer relationship tracking for others; provide analysis of customer life-cycles for others; provide measurement of customer assessment of new products and services roll-out for others; provide analysis of cross-sell opportunities, anticipation of buying cycles, and recommendations for multiple channel marketing for others; mine data for new sources of revenue for others; and assess employee and organization for others |
