| Goods and Services | Apparatus for transmitting and reproducing sound or images; Apparatus for transmission of communication; Computer hardware and recorded computer software programs sold as a unit for the integration of text, audio, graphics, still images and moving pictures into an interactive delivery for multimedia applications; Wireless controllers to monitor and control the functioning of other electronic devices; Downloadable mobile applications for waitlist management, queue management, and mobile queuing; Downloadable mobile applications for appointment scheduling, management, and digital check-in; Downloadable mobile applications for customer engagement; Downloadable mobile applications for video meetings; Downloadable mobile applications for compiling and organizing enterprise business intelligence and business analytics information; Downloadable mobile applications for customer routing, customer service management, and workflow orchestration; Downloadable mobile applications for staff optimization in the nature of aligning staff member skills, schedules and performance to maximize productivity, efficiency, and organizational success, load balancing in the nature of distributing tasks to staff members for workplace efficiency, and real-time capacity management of electronic data; Downloadable mobile applications for collecting, editing, organizing, modifying, transmitting, storing and sharing electronic customer communications and notifications; Downloadable mobile applications for delivery of wireless marketing and informational content via electronic displays at physical service locations; Downloadable mobile applications for customer relationship management (CRM), electronic health record (EHR) management, and integrating the same into core enterprise computer systems; Electronic apparatus, namely, electronic display boards, plasma display boards, electronic display screens; Service-counter check-in devices, namely, interactive electronic terminals comprised primarily of computers, computer hardware, computer peripherals, and computer touchscreens for customer check-in; Downloadable mobile applications for demand forecasting and predictive analytics, namely, software for predicting future customer demand for products and services to help businesses optimize inventory, production, and pricing strategies and for making predictions about future outcomes by using historical data combined with statistical modeling, data mining techniques and machine learning all for in-person service operations; Downloadable mobile applications for processing digital check-in information via computer kiosks, tablet computers, and mobile electronic devices; Downloadable mobile applications for managing walk-in traffic customer data and related real-time queue optimization; Interactive electronic computer kiosks systems comprised primarily of computers, computer hardware, computer peripherals, and computer touchscreens for customer check-in and service routing; Electronic terminals in the nature of interactive electronic computer kiosks systems comprised primarily of computers, computer hardware, computer peripherals, and computer touchscreens for use by customers and staff in connection with service delivery and customer flow management; Electronic displays, namely, digital signage; Mounting racks for computer hardware and mounting brackets specially adapted for digital signage |
| Goods and Services | Software as a service (SAAS) services, namely, hosting software for use by others for waitlist management, queue management, and mobile queuing; Software as a service (SAAS) services, namely, hosting software for use by others for appointment scheduling, management, and digital check-in; Software as a service (SAAS) services, namely, hosting software for use by others for customer routing and customer engagement; Software as a service (SAAS) services, namely, hosting software for use by others for video meetings; Software as a service (SAAS) services, namely, hosting software for use by others for compiling and organizing enterprise business intelligence and business analytics information; Providing online non-downloadable software for waitlist management, queue management, mobile queuing, and appointment scheduling and management; Providing online non-downloadable software for customer engagement; Providing online non-downloadable software for video meetings; Providing online non-downloadable software for compiling and organizing enterprise business intelligence and business analytics information; Providing online non-downloadable software for customer routing, customer service management, and workflow orchestration; Providing temporary use of online non-downloadable software for staff optimization in the nature of aligning staff member skills, schedules and performance to maximize productivity, efficiency, and organizational success, load balancing in the nature of distributing tasks to staff members for workplace efficiency, and real-time capacity management of electronic data; Providing online non-downloadable software for collecting, editing, organizing, modifying, transmitting, storing and sharing electronic customer communications and notifications; Providing online non-downloadable software for delivery of wireless marketing and informational content via electronic displays at physical service locations; Providing temporary use of online non-downloadable software for processing digital check-in information, kiosk-based check-in information, and walk-in customer intake information; Providing temporary use of online non-downloadable software for managing customer journey business analysis information, information relating to customer journey performance at physical service location computer kiosks, and producing reports in relation thereto; Providing temporary use of online non-downloadable software for customer relationship management (CRM), electronic health record (EHR) management, and integrating the same into core enterprise computer systems; Software as a service (SAAS) services featuring software for demand forecasting, namely, software for predicting future customer demand for products and services to help businesses optimize inventory, production, and pricing strategies and for managing customer arrival electronic information; Providing temporary use of online non-downloadable software for managing electronic information from digital check-in computer kiosks; Platform as a service (PAAS) featuring computer software platforms for in-person customer service management and service optimization by aligning staff member skills, schedules and performance to maximize productivity, efficiency, and organizational success |
| Goods and Services | Business assistance, advisory, and consulting services in the field of waitlist management, queue management, and mobile queuing; Business assistance, advisory, and consulting services in the field of appointment scheduling, management, and digital check-in; Business assistance, advisory, and consulting services in the field of customer engagement via platform-enabled advertising placement; Business assistance, advisory, and consulting services in the field of enterprise business intelligence and business data analytics; Business assistance, advisory, and consulting services in the field of customer routing, customer service management, and workflow orchestration; Business assistance, advisory, and consulting services in the field of staff optimization, load balancing in the nature of distributing tasks to staff members for workplace efficiency, and real-time capacity data management; Analyzing and compiling business data; Marketing services, namely, promoting or advertising the goods and services of others through provision of advertising space and interactive displays in physical locations; Advertising, marketing and promotion services in the field of in-person customer service; Business management consulting in the field of improving customer experience and operational efficiency at physical service locations, namely, optimizing appointment intake, walk-in demand, customer routing, staff utilization, and service workflows; Business administration assistance in the field of managing customer flow, staffing utilization, and service performance metrics for physical service locations; Providing business data analytics services in the field of customer journey performance at physical service locations; Business management consulting services in the field of in-person service operations; Business consulting services in the field of customer flow optimization at physical locations; Business consulting services in the field of demand forecasting for in-person services |
