| Serial Number | 98128878 |
| Word Mark | GLADLY SIDEKICK |
| Filing Date | Friday, August 11, 2023 |
| Status | 653 - SUSPENSION LETTER - MAILED |
| Status Date | Tuesday, May 28, 2024 |
| Registration Number | 0000000 |
| Registration Date | NOT AVAILABLE |
| Mark Drawing | 4 - Illustration: Drawing with word(s) / letter(s) / number(s) in Block form |
| Published for Opposition Date | NOT AVAILABLE |
| Goods and Services | Business analysis services, namely, business data analysis; providing business support services in the form of facilitating and providing business information, data, and analytics to telephone call centers; business insight services being business consulting services; providing business analytic services, namely, business data analysis |
| Goods and Services | Software as a Services (SaaS) services featuring software for business data analysis in the field of customer service; technology services in the field of artificial intelligence, namely, technology consultation in the field of artificial intelligence; technology services featuring machine learning, Natural Language Processing (NLP), Natural Language Understanding (NLU), namely, providing online non-downloadable software for automating customer service and providing business data analysis; computer technology support services, namely, help desk services and help desk services provided via online chat; providing temporary use of online non-downloadable computer chatbot software using artificial intelligence for replying to questions from customers in the field of customer service; Software as a service (SAAS) services featuring software for optimizing, analyzing, segmenting, hosting and transmitting electronic data, messages and images; software as a service (SAAS) services featuring software for delivering digital and social media marketing; software as a service (SAAS) services featuring software for analyzing and improving digital advertising, digital communications, and social media engagement; providing temporary use of non-downloadable on-line computer software for sending and receiving push, in-app and web notifications, multi-channel and text messaging, and email; application service provider (ASP) featuring application programming interface (API) software and software development kits (SDK) that collect and compile business intelligence, marketing and advertising data for text messaging, email, data analytics, and push, in-app and web notifications; workflow automation services, namely, computer software consulting for purposes of developing computer software to automate IT business functions; technology services in the field of the customer experience industry, namely, providing computer programming services to customers that enables the customer's website, sales, and support channels to understand natural language queries and take the appropriate action |
| International Class | 035 - Advertising; business management; business administration; office functions. |
| US Class Codes | 100, 101, 102 |
| Class Status Code | 6 - Active |
| Class Status Date | Monday, September 11, 2023 |
| Primary Code | 035 |
| First Use Anywhere Date | Tuesday, August 1, 2023 |
| First Use In Commerce Date | Tuesday, August 1, 2023 |
| International Class | 042 - Scientific and technological services and research and design relating thereto; industrial analysis and research services; design and development of computer hardware and software. |
| US Class Codes | 100, 101 |
| Class Status Code | 6 - Active |
| Class Status Date | Monday, September 11, 2023 |
| Primary Code | 042 |
| First Use Anywhere Date | Tuesday, August 1, 2023 |
| First Use In Commerce Date | Tuesday, August 1, 2023 |
| Party Name | Gladly Software, Inc. |
| Party Type | 10 - Original Applicant |
| Legal Entity Type | 03 - Corporation |
| Address | Millbrae, CA 94030 |
| Event Date | Event Description |
| Tuesday, August 15, 2023 | NEW APPLICATION ENTERED |
| Monday, September 11, 2023 | NEW APPLICATION OFFICE SUPPLIED DATA ENTERED |
| Tuesday, October 17, 2023 | ASSIGNED TO EXAMINER |
| Tuesday, October 17, 2023 | NON-FINAL ACTION WRITTEN |
| Tuesday, October 17, 2023 | NON-FINAL ACTION E-MAILED |
| Tuesday, October 17, 2023 | NOTIFICATION OF NON-FINAL ACTION E-MAILED |
| Wednesday, January 17, 2024 | APPLICATION EXTENSION GRANTED/RECEIPT PROVIDED |
| Tuesday, April 16, 2024 | CORRESPONDENCE RECEIVED IN LAW OFFICE |
| Tuesday, April 16, 2024 | TEAS RESPONSE TO OFFICE ACTION RECEIVED |
| Wednesday, April 17, 2024 | TEAS/EMAIL CORRESPONDENCE ENTERED |
| Tuesday, May 28, 2024 | LETTER OF SUSPENSION E-MAILED |
| Tuesday, May 28, 2024 | SUSPENSION LETTER WRITTEN |
| Tuesday, May 28, 2024 | NOTIFICATION OF LETTER OF SUSPENSION E-MAILED |
| Wednesday, January 17, 2024 | APPLICATION EXTENSION TO RESPONSE PERIOD - RECEIVED |