| Serial Number | 97243651 |
| Word Mark | GENESYS MULTICLOUD CX |
| Filing Date | Friday, January 28, 2022 |
| Status | 700 - REGISTERED |
| Status Date | Tuesday, June 13, 2023 |
| Registration Number | 7078586 |
| Registration Date | Tuesday, June 13, 2023 |
| Mark Drawing | 4000 - Illustration: Drawing with word(s) / letter(s) / number(s) in Block form |
| Published for Opposition Date | Tuesday, March 28, 2023 |
| Goods and Services | advertising and marketing services, namely, designing and managing for others outbound marketing campaigns in the field of contact center management and providing online reporting of such campaigns; contact center workforce management services, namely, personnel management services; operating on-line marketplace featuring applications for management of contact centers, workforce management and speech recognition and analytics; automated provision and distribution of information and automated outbound interactions, namely, telemarketing services and promoting the goods and services of others via automated outbound channel communications; designing and managing for others outbound marketing campaigns in the field of contact center management and providing online reporting of such campaigns; personnel management and workforce management, motivation and incentive programs, namely, conducting incentive award programs for motivation of agents via recognition and bonuses of customer service center agents to promote high-quality customer service, all of the foregoing expressly excluding the creative development of marketing and advertising materials, branding, corporate identity, brand positioning, and product promotion |
| Disclaimer with Predetermined Text | "MULTICLOUD CX" |
| Goods and Services | Providing temporary use of on-line non-downloadable cloud computing software for use in the operation and reporting of interactions in the field of contact center management; software as a service (SAAS) services featuring software for use in the operation and reporting of interactions in the field of contact center management; providing use of on-line non-downloadable software and on-line non-downloadable applications for an organization's handling and integration of voice and data communication and computer technologies, namely, directory services, operator services, administrative services, reporting services, answering services, call routing, call distribution, outcalling services, voice response, recording services, speech analytics services, workforce management services and customized, customer-specific applications; installation and maintenance of computer software, all in the field of contact center management; monitoring of computer systems to detect breakdowns and by remote access to ensure proper functioning in the field of contact center management; technical support services, namely, diagnosing and troubleshooting in the nature of diagnosing computer hardware and software problems in the field of contact center management; professional computer services, namely, the design, customization and configuration of computer hardware and software for others in the field of contact center management |
| International Class | 035 - Advertising; business management; business administration; office functions. |
| US Class Codes | 100, 101, 102 |
| Class Status Code | 6 - Active |
| Class Status Date | Tuesday, February 1, 2022 |
| Primary Code | 035 |
| First Use Anywhere Date | Wednesday, June 23, 2021 |
| First Use In Commerce Date | Wednesday, June 23, 2021 |
| International Class | 042 - Scientific and technological services and research and design relating thereto; industrial analysis and research services; design and development of computer hardware and software. |
| US Class Codes | 100, 101 |
| Class Status Code | 6 - Active |
| Class Status Date | Wednesday, February 22, 2023 |
| Primary Code | 042 |
| First Use Anywhere Date | Wednesday, June 23, 2021 |
| First Use In Commerce Date | Wednesday, June 23, 2021 |
| Party Name | GENESYS CLOUD SERVICES, INC. |
| Party Type | 30 - Original Registrant |
| Legal Entity Type | 03 - Corporation |
| Address | MENLO PARK, CA 94025 |
| Party Name | GENESYS CLOUD SERVICES, INC. |
| Party Type | 20 - Owner at Publication |
| Legal Entity Type | 03 - Corporation |
| Address | MENLO PARK, CA 94025 |
| Party Name | GENESYS CLOUD SERVICES, INC. |
| Party Type | 11 - New Owner Before Publication |
| Legal Entity Type | 03 - Corporation |
| Address | MENLO PARK, CA 94025 |
| Party Name | Genesys Telecommunications Laboratories, Inc. |
| Party Type | 10 - Original Applicant |
| Legal Entity Type | 03 - Corporation |
| Address | Daly City, CA 94014 |
| Event Date | Event Description |
| Wednesday, August 2, 2023 | ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY |
| Tuesday, June 13, 2023 | NOTICE OF REGISTRATION CONFIRMATION EMAILED |
| Tuesday, June 13, 2023 | REGISTERED-PRINCIPAL REGISTER |
| Tuesday, March 28, 2023 | OFFICIAL GAZETTE PUBLICATION CONFIRMATION E-MAILED |
| Tuesday, March 28, 2023 | PUBLISHED FOR OPPOSITION |
| Wednesday, March 8, 2023 | NOTIFICATION OF NOTICE OF PUBLICATION E-MAILED |
| Wednesday, February 22, 2023 | APPROVED FOR PUB - PRINCIPAL REGISTER |
| Wednesday, February 22, 2023 | EXAMINER'S AMENDMENT ENTERED |
| Wednesday, February 22, 2023 | NOTIFICATION OF EXAMINERS AMENDMENT E-MAILED |
| Wednesday, February 22, 2023 | EXAMINERS AMENDMENT E-MAILED |
| Wednesday, February 22, 2023 | EXAMINERS AMENDMENT -WRITTEN |
| Thursday, September 15, 2022 | NOTIFICATION OF NON-FINAL ACTION E-MAILED |
| Thursday, September 15, 2022 | NON-FINAL ACTION E-MAILED |
| Thursday, September 15, 2022 | NON-FINAL ACTION WRITTEN |
| Wednesday, September 14, 2022 | ASSIGNED TO EXAMINER |
| Wednesday, August 17, 2022 | AUTOMATIC UPDATE OF ASSIGNMENT OF OWNERSHIP |
| Tuesday, February 1, 2022 | NEW APPLICATION OFFICE SUPPLIED DATA ENTERED |
| Tuesday, February 1, 2022 | NEW APPLICATION ENTERED |